d63 FAQ — Everything You Need to Know, Right Here

d63 supports a range of payment methods popular among Filipino players, including GCash, Maya, and major local bank transfers. All transactions are processed in Philippine pesos (PHP), so there are no currency conversion fees to worry about. The available deposit and withdrawal options are displayed in your account dashboard once you are logged in, and the list is regularly updated to reflect the most convenient options for players across the Philippines. Minimum deposit amounts vary by payment method and are clearly shown at the point of transaction. For the most up-to-date list of accepted payment channels, log in to your account or contact our support team.

Most deposits via e-wallets such as GCash and Maya are credited to your d63 account almost instantly after the transaction is confirmed on your end. Bank transfers may take slightly longer depending on your bank's processing times, typically within a few hours during business days. Withdrawal requests are processed by our finance team and are usually completed within one to three business days, depending on the payment method selected. You will receive a notification once your withdrawal has been approved and dispatched. If a deposit or withdrawal has not reflected within the expected timeframe, please contact our support team with your transaction reference number for prompt assistance.

d63 does not charge platform fees on standard deposits. However, your payment provider — such as your bank or e-wallet — may apply their own transaction fees, which are outside of d63's control. For withdrawals, any applicable processing fees are clearly disclosed before you confirm the transaction, so there are no surprises. We recommend reviewing the fee schedule of your chosen payment method before initiating a withdrawal. If you have questions about a specific fee that appeared on your statement, our support team can help clarify whether it originated from d63 or from your payment provider.

The d63 app is available for both Android and iOS devices and can be downloaded directly from our Download page. For Android users, the APK file is downloaded directly from the d63 website — simply allow installations from unknown sources in your phone settings, then open the downloaded file to install. iOS users can follow the installation instructions on the Download page to add the app to their home screen. The app is lightweight, loads quickly even on slower mobile data connections, and gives you access to all platform features including sports betting, live casino, slots, and account management. Updates are released regularly to improve performance and add new features.

The best way to keep your account secure is to use a strong, unique password that you do not share with any other service, and to never share your login credentials with anyone else. Always log out of your account when using a shared or public device, and make sure your registered mobile number is kept up to date so you can recover your account quickly if needed. d63 uses encrypted connections for all account activity, and our security systems monitor for unusual login patterns to flag potential unauthorised access. If you ever suspect that your account has been compromised, change your password immediately and contact our support team. For more guidance on safe play, visit our Responsible Gaming page.

d63 offers 24/7 customer support through the in-app live chat, which is the fastest way to get help with any account, payment, or technical issue. You can also reach the support team by email at [email protected] — include your registered mobile number and a brief description of your issue for the quickest response. Our support agents are familiar with the needs of Filipino players and can assist in both English and Filipino. For common questions, this FAQ page is updated regularly and covers the most frequent topics raised by players. Response times via live chat are typically under five minutes during peak hours.

d63 is committed to responsible gaming and provides tools to help players manage their activity. If you feel you need a break, you can request a temporary account suspension or set deposit and session limits through your account settings or by contacting our support team. Our Responsible Gaming page outlines all available self-exclusion and limit-setting options in detail. We encourage all players to set personal limits before they start playing, not just when they feel they need to stop. If you or someone you know is experiencing difficulties related to gambling, please reach out to a professional support service — your wellbeing always comes first.